Privacy Policy for Customer
NEON Works Co., Ltd. recognizes the importance of the protection of your
personal data. This Privacy Policy explains our practices regarding the
collection, use or disclosure of personal data including other rights of the
Data Subjects in accordance with the Personal Data Protection Laws.

Collection of Personal Data
We will collect your personal data that receive directly from you as
following:
● your account registration
● telephone
● email address
● Facebook Login
● Google Login

Types of Data Collected
Personal data such as name, surname, age, date of birth, nationality,
identification card, passport, etc.
Contact information such as address, telephone number, e-mail address,
etc.
Account details such as username, password, transactions history, etc.
Proof of identity such as copy of identification card, copy of passport, etc.
Transaction and Financial information such as purchase history, credit
card details, bank account, etc.
Technical data such as IP address, Cookie ID, Activity Log, etc.

Other such as photo, video, and other information that is considered
personal data under the Personal Data Protection Laws.

Children
If you are under the age of 20 or having legal restrictions, we may collect
use or disclose your personal data. We require your parents or guardian to
be aware and provide consent to us or allowed by applicable laws. If we
become aware that we have collected personal data from children without
verification of parental consent, we take steps to remove that information
from our servers.

Storage of Data
We store your personal data as hard copy and soft copy.
We store your personal data by using the following systems:
● Our server in Thailand
● Third-party server service providers in Thailand
● Third-party server service providers outside of Thailand

Use of Data
We use the collected data for various purposes:
● To improve products, services, or user experiences
● To conduct marketing activities and promotions
● To provide after-sales services
● To gather user’s feedback
● To process payments of products or services
● To comply with our Terms and Conditions

Disclosure of Personal Data
We may disclose your personal data to the following parties in certain
circumstances:

Business Partners
In relation with our business partners, we may disclose certain personal
data to them in order to coordinate and provide our products or services to
you and provide necessary information about the availability of our
products or services.

Data Retention
We will retain your personal data for as long as necessary during the period
you are a customer or under relationship with us, or for as long as
necessary in connection with the purposes set out in this Privacy Policy,
unless law requires or permits a longer retention period. We will erase,
destroy or anonymize your personal data when it is no longer necessary or
when the period lapses.

Data Subject Rights
Subject to the Personal Data Protection Laws thereof, you may exercise
any of these rights in the following:

Withdrawal of consent: If you have given consent to us to collect, use or
disclose your personal data whether before or after the effective date of the
Personal Data Protection Laws, you have the right to withdraw such

consent at any time throughout the period your personal data available to
us, unless it is restricted by laws or you are still under beneficial contract.

Data access: You have the right to access your personal data that is under
our responsibility; to request us to make a copy of such data for you; and to
request us to reveal as to how we obtain your personal data.

Data portability: You have the right to obtain your personal data if we
organize such personal data in automatic machine-readable or usable
format and can be processed or disclosed by automatic means; to request
us to send or transfer the personal data in such format directly to other data
controllers if doable by automatic means; and to request to obtain the
personal data in such format sent or transferred by us directly to other data
controller unless not technically feasible.

Objection: You have the right to object to collection, use or disclosure of
your personal data at any time if such doing is conducted for legitimate
interests of us, corporation or individual which is within your reasonable
expectation; or for carrying out public tasks.

Data erasure or destruction: You have the right to request us to erase,
destroy or anonymize your personal data if you believe that the collection,
use or disclosure of your personal data is against relevant laws; or
retention of the data by us is no longer necessary in connection with related
purposes under this Privacy Policy; or when you request to withdraw your
consent or to object to the processing as earlier described.

Suspension: You have the right to request us to suspend processing your
personal data during the period where we examine your rectification or
objection request; or when it is no longer necessary and we must erase or
destroy your personal data pursuant to relevant laws but you instead
request us to suspend the processing.

Rectification: You have the right to rectify your personal data to be
updated, complete and not misleading.

Complaint lodging: You have the right to complain to competent
authorities pursuant to relevant laws if you believe that the collection, use
or disclosure of your personal data is violating or not in compliance with
relevant laws.

You can exercise these rights as the Data Subject by contacting our Data
Protection Officer as mentioned below. We will notify the result of your
request within 30 days upon receipt of such request. If we deny the
request, we will inform you of the reason via SMS, email address,
telephone, registered mail (if applicable).

Advertising and Marketing
We may send certain information or newsletter for the purpose of utilizing
your preference via your email. If you no longer want to receive the
communications from us, you can click the "unsubscribe" link in the email
or contact us through our email.

Cookies

To enrich and perfect your experience, we use cookies or similar
technologies to display personalized content, appropriate advertising and
store your preferences on your computer. We use cookies to identify and
track visitors, their usage of our website and their website access
preferences. If you do not wish to have cookies placed on your computer
you should set their browsers to refuse cookies before using our website.

Data Security
We endeavor to protect your personal data by establishing security
measures in accordance with the principles of confidentiality, integrity, and
availability to prevent loss, unauthorized or unlawful access, destruction,
use, alteration, or disclosure including administrative safeguard, technical
safeguard, physical safeguard and access controls.

Data Breach Notification
We will notify the Office of the Personal Data Protection Committee without
delay and, where feasible, within 72 hours after having become aware of it,
unless such personal data breach is unlikely to result in a risk to the rights
and freedoms of you. If the personal data breach is likely to result in a high
risk to the rights and freedoms of you, we will also notify the personal data
breach and the remedial measures to you without delay through our
website, SMS, email address, telephone or registered mail (if applicable).

Changes to this Privacy Policy
We may change this Privacy Policy from time to time. Any changes of this
Privacy Policy, we encourage you to frequently check on our website.
This Privacy Policy was last updated and effective on 21st May 2025

Links to Other Sites
The purpose of this Privacy Policy is to offer products or services and use
of our website. Any websites from other domains found on our site is
subject to their privacy policy which is not related to us.

Contact Information
If you have any questions about this Privacy Policy or would like to exercise
your rights, you can contact us by using the following details:

Data Controller
NEON Works Co., Ltd.
527/12 3rd floor Soi Ladprao 94 (Panjamit), Phlapphla, Wang Thonglang,
Bangkok, 10310
neonworks@neonworks.co.th
neonworks.co.th
0942562454

Data Protection Officer
DPO Team
527/12 3rd floor Soi Ladprao 94 (Panjamit), Phlapphla, Wang Thonglang,
Bangkok, 10310
neonworks@neonworks.co.th
0942562454